Returns and Refund Policy

Customer satisfaction is important to us. Please review our return and refund guidelines below.

Returns

Customers may request a return if:

• The product received is damaged
• The wrong product was delivered
• The product has a verified manufacturing defect

Return requests should be made within 3 Days after delivery.

Conditions for Returns

To qualify for a return:

• The product must be unused and in its original condition
• Original packaging and accessories must be included
• Proof of purchase may be required

Non-Returnable Items

We may decline returns for:

• Used or damaged products caused by misuse
• Products returned without original packaging
• Products damaged after delivery due to improper handling

Refunds

Approved refunds may be processed through the original payment method or alternative agreed method depending on the situation.

Delivery Costs

Delivery charges may not be refundable unless the return is due to an error on our side.

Return Process

To request a return or refund, contact us through:
Phone: +254 725 905104 / +254 713 260504
Email: info@righs.co.ke

Policy Updates

We reserve the right to update this policy at any time without prior notice.